If the customer is a natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed (consumer), the customer has a right of withdrawal in accordance with Section 312g in conjunction with Section 355 of the German Civil Code (BGB).
Cancellation policy
Right of cancellation
We do not grant a right of cancellation for the delivery of goods that are manufactured according to your specifications, such as personalised tableware based on your specifications.
For all other goods, you have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Keramik Geiger, Im Moos 8, 86477 Adelsried, telephone: 08294-803190, email: werkstatt@keramikgeiger.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete this form and return it to us. It is also sufficient to send us an email informing us that you wish to cancel the contract.)
To
Cancellation
I/we hereby cancel the contract concluded by me/us for the purchase of the following goods:
____________________________________________________________
____________________________________________________________
____________________________________________________________
Ordered on __________________________
Received on: __________________________
Name of consumer(s):
____________________________________________________________
____________________________________________________________
Address of consumer(s):
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
Date: __________________________
Signature __________________________
(only for paper notifications)